Great Apartment Complex With Questionable Decision|Recommended: YesOverall, the apartment is a great place to live. Great location, great amenities, and wonderful staff. However, a series of decisions over the last year have overwhelmingly been anti-resident -Charging residents for guest pool passes -Refusing to accept large packages -Eliminating 24 7 free coffee -Implementing trash fee -Reducing number of pool guests from 2 per resident to 2 per apartment, despite number of residents in apartment. When guests come to visit and enjoy an amenity, I always feel obligated to give them the caveat that the amenity might be eliminated or pay to use in the near future.
Thank you for giving us a four star review and we are glad to hear that overall you enjoy calling the Meridian home. We are happy to offer complimentary gourmet coffee to our residents every day from 6:00 am to 2:00 pm. During the weekend hours only, there is a fee for a guest pool pass, however the rooftop lounge is open to all residents and their guests at no extra charge. By charging a fee on the weekend, the property can ensure that all our residents may enjoy the amenity space without overcrowding.We accept all packages but request that over-sized packages or packages over 50 pounds, be arranged with prior authorization at the front desk so that we can allow the shipping vendor access to put the package directly in the apartment. We hope this helps clarify any confusion about our amenities and policies. If you would like to discuss these concerns in further detail please reach out to our Property Manager at 202-962.0010.
It was great I loved it |Recommended: YesGreat location and even better staff
Poor response to noise complaints |Recommended: NoI've lived here since June 2015 and while there are good things about the apartment, the negative experience I've had with how management responds to noise complaints makes me wish I did not renew my lease. The worst part about this apartment are the neighbors who blast music. I have woken up to music as early as 5am and have been kept up as late as 1am. After contacting my neighbor at least 6 times, I took it up with management. I have contacted management several times but the problem persists. Management has stopped communicating with me. The apartment building itself looks nice so it has that going for it. But don't rent here if you don't like noise. The walls are paper thin.
Hi Fili, We appreciate you taking the time to share your concerns with us and for allowing us the opportunity to respond. We understand the noise from neighboring apartments can be a nuisance and apologize for any inconvenience the noise may have caused. We ask that our residents report any disturbances to the front desk at the time of occurrence so that they can be addressed immediately. Our Property Manager has reached out to you to discuss this issue and we hope that moving forward you will not have the same experience. If you would like to discuss it further please reach back out to our team at 202-962-0010. Sincerely, Ashleigh N.
It's my Happy Place|Recommended: YesThe neighborhood convenience, the helpful, professional staff, the responsive maintenance and general upkeep, and all the amenities make Meridian MVT a great place to live. The apartment layouts are well thought out and very comfortable. It's pet friendly, I have a cat , secure, and close to Metro, bus routes, and 395. It's great city living
Thank you for taking the time to leave us an awesome review! Our staff strives to provide amazing customer service and we are happy to hear that we're taking good care of you. Thank you for choosing to call the Meridian at Mt. Vernon Triangle home! Sincerely, Ashleigh N.
Great place to live|Recommended: YesLiving here is living made easy. Great location, friendly staff, and great amenities. I could not have picked a better place to live
Beautiful property clean, comfortable, secure, and well-managed.|Recommended: YesFrom what I observed, living here is comfortable, secure, and accessible to any amenities one may require.
Convenient downtown location, modern amenities, helpful staff, and good value.|Recommended: YesPhase II is the newer building and includes the gym if that is of importance to you. Phase I is older, but is still modern and has the pool on top of it. The rooftop is easy to reach from both buildings. Be sure to visit the apartments both during the week and on the weekends. Some units closer to New York Avenue may be noisier than you think. Overall, Meridian Mount Vernon Place has provided a pleasant living experience. Note I ranked the parking as neutral' because we don't have a car and haven't used the parking garage yet. Also, I gave four stars for noise and by that I meant we don't hear our neighbors often, so noise has not been a problem to date.
Amazing|Recommended: YesNo complaints about the apartment Love it.
Maintenance is very responsive|Recommended: YesAndre showed up the next work day and fixed my wide variety of issues, including one I had not made a request for.
Horrible Management |Recommended: NoThis place is incredibly poorly managed. The property itself is nice and the maintenance staff is great. However, the number of mistakes that have happened and the true lack of concern or interest in correcting those mistakes is astounding. Most recently, I received a call from my dog walker that cleaners had arrived to clean my apartment. I was alarmed to hear this because I do not have cleaners. Not only had the front desk allowed them access but they gave the cleaners a spare key. Despite claiming to have a strict policy for granting access, the front desk granted access without my filling out a form or verbal consent of any kind. Furthermore, I called the leasing office. The agent was deeply uninterested in helping me resolve the situation. When my dog walker was able to determine what happened, the cleaners had the wrong apartment number , both the front desk woman and leasing agent were completely unapologetic. I asked the leasing agent what are the actual policies and rules for allowing a third party access to my apartment. He said I am not really sure what the rules are, I can transfer you to the front desk. The front desk was just as uninterested in helping me get to the bottom of this issue to prevent it from happening again. How do building staff who grant access to apartments not know the building's access policies I requested to have someone who did know something contact me to prevent further unauthorized entries and still awaiting a response. As I mentioned, this is far from the first issue I have had with staff. Other mistakes I have encountered include being told conflicting information about cancelation policies on the guest suite rental agreements and being out 200, having legitimate people with the proper authorization forms filled out denied entry to my apartment, misplacing packages that I have proved were delivered but never logged into building system only to discover them in a second package room a week later, being denied therapy dog status in violation of federal law, losing important paperwork and needing to sign the same from multiple times. I understand mistakes happen however there is a major attitude issue that goes along with these mistakes. Unless the management company changes this, I would never recommend this building.
We appreciate you taking the time to review our community and for allowing us the opportunity to respond. We sincerely apologize for any negative interactions you may have had with our staff. We strive to provide excellent customer service and are dismayed to hear that we did not meet or exceed your expectations .Although you have already spoken to our property manager regarding your concerns, please do not hesitate to contact him directly at 202-962-0010 should you need further assistance.
Nice place to live|Recommended: YesNice unit, quality materials, good amenities, great location, and quiet on the 13th floor facing L Street.
Bring back 24 7 hot chocolate|Recommended: YesSolid place but was better when we always had hot chocolate
I dislike living here|Recommended: NoThis is not a well-run complex. My roommate and I have both had multiple packages lost by staff, or have mail returned not delivered to us on time. Staff is often rude, especially when we are asking about issues such as lost packages or elevators not working. One of the four elevators of the building was not working for well over a month--with one of the other elevators used as a freight elevator, this becomes an issue. Further, there is absolutely no reason stairs should be egress only, another way to alleviate the elevator issue. As a dog owner, I assumed there would be stairs available to return to my apartment, as this is typical of every apartment complex I have lived in, especially when they bill themselves as pet friendly. Further, the apartment complex has signs in almost every planter surrounding the building asking to keep pets away--not pet friendly The dog run is full of small pebbles that retain smell and are hard to walk in--if this is redone in the near future, I suggest dirt. The parking structure has well over 50 columns a floor, making it hard to pull in and out of spots safely. The key fob system is horrible--we have had issues making sure our apartment is locked. It seems excessive that you need a clicker to get in the parking garage, a key fob to get into the door to the elevator, and then a key fob to get to your floor. Since you need a key fob to get anywhere on the elevator besides the lobby, you will never get order in food delivered to the apartment. My roommate and I do not both get each communication from the building, meaning that I was not informed of a new package policy in October whereby the apartment complex does not accept packages over 50 lbs which in itself is ridiculous, especially since the apartment complex won't let delivery people up to your apartment, so the item gets returned . The blinds included in the apartment are not effective, and, because windows are literally floor to ceiling, there is no way to install rods your own curtains. The policy of not being able to put nails in the wall to hang pictures is also absurd--it feels like I'm living in a sterile environment, not a home. While I realize this is out of the hands of the apartment complex, the noise from construction immediately next door to the apartment is loud and runs from 6am to the evenings. The rent is far too high for all of the issues we have experienced while living here.
We appreciate you taking the time to review our community and for allowing us the opportunity to respond. We sincerely apologize for any negative interactions you may have had with our staff. We strive to provide excellent customer service and are dismayed to hear that we did not meet or exceed your expectations. We understand that you are not receiving package notifications and apologize. We ask that our residents add our email to their contact lists to ensure receipt of all correspondence. Regarding the loading docks, additional time can be requested for your move pending the time slot after your requested time is available. We warmly welcome suggestions from our residents to continually improve our community and your experiences with us. Although you have already spoken to our property manager regarding your concerns, please do not hesitate to contact him directly at 202-962-0010 should you need further assistance.
Sad to be moving out, but it is time|Recommended: YesI've lived here for almost two years now and have loved it. I switched apartments midway through and thought I was going to murder someone in the process management has terrible policies in place if you want to switch roommates but overall I enjoyed my experince. My one big complaint would be the noise. My apt faces the intersection of New York and 4th street and I'm constantly hearing the noise from the busy intersection, which is to be expected but I feel as though when they built it, they didn't install double glass pained windows. I've been to other apts on busy intersections with better windows and you barely hear anything . There's not much they can do now to fix that problem but I just would recommend for anyone looking at this building to stay away from that side of the building.
Good building, poorly managed |Recommended: YesMeridian will not fix things like outdoor grills fireplaces, etc for MONTHS at a time. When you ask the front desk about these things they do not care and are not helpful. There has been only ONE working grill out of THREE, and it works terribly. The outdoor TV was broken for a prolonged period of time. The coffee machine broke so often they decided to limit its hours.
Thank you for taking the time to review our community and for sharing your concerns with us. Our grilling stations are a popular amenity for our residents and are used frequently. We are aware of the grills being inoperable and are doing our due diligence to ensure that they are repaired as quickly as possible. Our property manager is available to further discuss your concerns and warmly welcomes the opportunity to discuss upcoming repairs. Please contact him directly at 202-962-0010. We look forward to speaking with you soon.