Nice building in an increasingly in-demand neighborhood|Recommended: YesPros - new building, fairly large units, plenty of parking available very dog friendly front desk staff are usually very helpful and courteous with some exceptions great gym pool would be great if it were ever available for residents to use see below - a select few residents invite 10s of friends each, meaning that I've never actually used my own pool Cons - frat house tendencies, with plenty of students throwing raucous parties, destroying public spaces, leaving debris and vomiting in common areas property manager has been reactive and very much hands-off on addressing these issues, even as they threaten to alienate other residents. during peak move-in times, front desk is noticeably understaffed - the employees are so busy trying to oversee move-in processes that they are entirely absent from the desk itself, posing inconvenience at best and security risks as worst. maintenance - leasing office - front desk triage is also laughable - I've submitted several service requests, and I've had to micromanage the communications on every single one of them, for fear of people entering my apartment at inappropriate times, etc. Finally - no recycling units on individual floors, which is an enormous pain and honestly leads to people recycling less.
Hi Molly, Thank you for taking the time to submit a review and sharing your concerns with us. We want to sincerely apologize for our failure to communicate effectively. We should have done a better job of informing you about lead times for your work orders and then coordinating what time would work best for you to complete the work. We will make the necessary changes in the future to ensure that does not happen again. We want to assure you that we take your concerns very seriously and are working on ways to improve our resident experience from all angles. For next pool season, we anticipate moving towards a pool pass system which would require all residents to present a pool pass and would limit the number of guests allowed. We are also evaluating an automated package system to relieve some of the package delivery congestion from the front desk and make it more convenient for our residents to retrieve their packages. Our property manager would welcome the opportunity to speak with you further, please feel free to contact him at 202-962-0010. Sincerely, Taryn S.
Great property some immature residents|Recommended: YesOverall, we are very happy with the apartment, maintenance has been great so far, but we thankfully haven't had major issues. We do sense that some residents get a little out of hand during partying hours. We see damages ex 1 elevator has large scratch marks after an evening of fun, when people spill things, they don't clean them up . The new rules for the roof deck have improved how crowded the space is and are much appreciated. One major complaint for now is the dog that lives above us CONSTANTLY is barking. For example today, the dog has been barking since at least 8 am more or less nonstop . As someone who works from home, this is quite annoying for so many hours. Lastly, the packaging system could be improved. The front desk attendants spend hours literally each day logging in packages and are unavailable to help residents during this time. Only having one person during this time is not a great option. I realize its not the attendants fault. In other luxury buildings I have lived in, the package room was separate with a full time attendant and the doorman front desk people were full time as well. Just a possible recommendation way to improve.
Hi Amanda, We appreciate you taking the time to submit a review and are happy to hear that overall you are enjoying your new home at Meridian at Mt Vernon. We are always looking for ways to improve our community and your reviews help us do that. A member of our management team will be reaching out to you regarding the dog barking next door, so that we can address it in a timely manner. We agree that package management at our community is taxing on our front desk team and we are actively working for ways to improve the process including evaluating an automated package solution. Our property manager would welcome the opportunity to speak with you, please feel free to reach out to him at 202-962-0010. Sincerely, Taryn S.
Great|Recommended: YesGood area, great location. Upscale apartments
Positive Experience at Meridian Mt. Vernon Triangle|Recommended: YesThis is a very nice place to live, with all of the key amenities one would desire in an apartment complex. At times, it can be crowded and noisy in common areas, but this is to be expected. The staff is fantastic and the grounds are impeccably. I look forward to continuing my time here at the Meridian.
The worst residenital experience of my life.|Recommended: YesI would say the living here was a horrible experience. It's like living in a dorm, where on Thursday-Sunday you see nothing but drunk people in the evening trashing common areas. The leasing office does a POOR job of enforcing their rules for the common areas. On a few of the many occasions that common areas were trashed I photographed the mess that was left and provided them to Tim, the property manager, who long story short said he would follow up with me and take care of the situation with his ideas . Sure enough, I never heard back from him I am happy to provide again nor did he manage to resolve any of the issues. There was one day that I was walking my guest off of the property when a resident decided to throw his her can of beer from the rooftop terrace which missed me by 2 feet. Some of the security guards who watch the rooftop certainly have a good time drinking with residents. The people who work in the front desk Phase II , with the exception of the lady who works during the day and Kim who both are wonderful , are worthless at their jobs. It's common to see the lady who works the early morning shift asleep cuddling and using the laptop as a pillow.
Thank you for taking the time to review our community. We understand your concerns and apologize that you had a negative experience while calling the Meridian at Mt Vernon your home. Our property manager and leasing team has worked diligently to ensure that guest and amenity policies are enforced, and will continue to do so in the future. We have made the appropriate personnel adjustments to provide a welcoming environment for all of our residents and to make sure the policies are enforced appropriately. Our property manager welcomes the opportunity to speak with you further regarding your concerns. Please contact him at 202-962-0010 at your earliest opportunity.
Great |Recommended: YesGreat Very pretty, great sized apartments, on the pricier side but worth the cost. Nice gym.
Great building, poor tenants|Recommended: NoThe building is really cool and you have grea amenities that make you feel your rent is well paid. However, most of the times you have the feeling of living in a college dorm. I would prefer to have more mature and professional people instead of students from high-income families who do not care at all about treating well other tenants or the amenities of the building.
Thank you for you for sharing your concerns with us. We want to apologize for any behavior that has not been representative of the luxury community we are. We have policies in place to ensure that all of our residents can enjoy their homes and the amenity spaces. Should you notice any behavior that deviates from the policies set in place, please contact our property manager at 202-962-0010 at your earliest opportunity.
Solid Community |Recommended: YesGreat place to live.
I love the building, great amenities|Recommended: YesI would definitely recommend this building. It's in a great location and has amazing amenities. The price is a bit high but we got a good deal at the time that we signed so I hope if we renew the lease, we get the same price as I think the price of our room has gone up a lot in recent months . The only problem I have and it is a big problem is with the customer service of the front desk. A few of the workers downstairs are extremely rude and unhelpful. There is one woman in particular who is so openly rude and has such a bad attitude with residents that I avoid picking up my package when she is there. In addition to the bad service, I have also complained about several problems I have had picking up packages. At least six of my packages have not been logged in by the front desk when they were delivered and have sat in the package room for weeks. I had proof of delivery online and whenever I asked for the packages, the front desk showed zero urgency or care that they find it. They just shrug and tell me it's not there. This has been extremely frustrating especially because a couple of these packages have been time sensitive things that I needed on a certain day and was not able to get. I have written the leasing office an email about this problem but I think they should also know about the rude employee as well. This is something I would warn a potential resident about for sure.
Thank you for taking the time to review our community. We are happy to hear that you enjoy residing at the Meridian and appreciate you sharing your concerns with us. We strive to provide our residents with the best customer service possible and are dismayed to hear that our staff did not meet or exceed your expectations. Our property manager would like the opportunity to speak with you further regarding your concerns. Please contact him at your earliest opportunity at 202-962-0010.
Young professional's heaven |Recommended: YesThe Meridian is a great place to live if you are a young professional There are so many nice neighbors and cute dogs in our building. The price is great for the location - it is right next to the highway which is great if you need to drive to work like me I appreciate that it is always clean and the apartments are so new. All of the amenities on top of this, and its a great place to come home to after a long day at work.
The property is great, but it's noisy. |Recommended: YesI enjoy living here, the apartment is great and the amenities are really nice. However, you can hear your neighbors and the door staff hardly pay attention to who walks in.
Awesome experience|Recommended: YesI would recommend it to my friend.
Modern, luxrious amenties and friendly community|Recommended: YesThe building is in a great location in DC with close access to restaurants, bars, transportation and a grocery store. The property is well-kept and the amenities are great. The staff is very accommodating and the neighbors are friendly. I would definitely recommend the apartment building to other people.
Review|Recommended: YesPlease require those at the front desk to be there at all times. If they take a break, it should be for no more than 5-10 minutes. I can't tell you how many times I've needed to pick up a package or needed some sort of other assistance from the front desk and there was a sign saying they had stepped away briefly, but nobody can back for over 30 minutes. It is incredibly frustrating.
Thank you for your review. We want to offer our sincerest apologies for your frustration. We are disappointed to hear that our team has not been available at the times that you are stopping by to pick up packages. Our property manager would like the opportunity to speak with you further regarding your concerns to see if any changes can be made to improve this situation. Please feel free to contact him at 202-962-0010 at your earliest opportunity.
Cool Place Strict with amenities |Recommended: YesIts really great however they are really strict about using the roof or letting you get second keys which is stupid.